Dunning & Collections
Reduce Customer Churn Caused by Failed or Delinquent Payments
Manage what happens when your customer becomes past due, creating tailored interactions that actually improve your customer relationships.
With BluIQ’s dunning and collections, the way you manage payment failures and declines is streamlined, with an automatically initiated recovery process that saves you time, reduces your churn rate, and helps you run your business more seamlessly.
Reduce Customer Churn
Nothing increases your customer churn rate more than billing, invoicing and denied transactions, particularly when your customers can’t retry transactions in the event of payment failure.
When a customer transaction fails oftentimes it is a simple reason, such as an expired credit card, faulty billing information, network downtime or insufficient funds. With BluIQ, you can reduce the negative customer experiences caused by payment issues with Automated Dunning,
BluIQ’s Collections & Dunning engine is customized to your specific needs, without the time and expense many other solutions require:
- Custom configurable automated dunning engine, specific to your customers’ and company’s needs
- Configuration of your messages, timing, and communications with past due customers
- Automated payment retries based on your specific rules
- Automatic suspensions and reactivations upon payment
- Management of the cancellation process
Integrate for Better Service and Success
BluIQ allows you to configure automatic calls to your external systems, provide provisioning to your outside software and set up dunning strategies for delinquent accounts
- Dunning logic and plans specific to your business needs
- Pre-configured dunning rules aligned with your specific business logic and plans
- Automated failed payment retries
- Configurable cure notifications and outbound messages to customers
- Customized payment plans
- AR aging and reporting
Get beyond basic billing with a monetization solution built for any scenario.
BluLogix delivers a subscription, usage-based, and consumption billing platform that accelerates revenue growth, enables digital transformation, and empowers channels to create your subscription management and billing solution, your way.