360 Customer & Account Management
Streamline and Enhance Customer Interactions
BluIQ’s Customers & Accountsoffers comprehensive solutions for efficiently managing customer accounts, subscriptions, and interactions, including advanced features for account management, subscription customization, lifecycle management, renewal and self-service portals, helping your business deliver exceptional customer experiences, optimize operational efficiency, and respond to customer needs promptly and accurately.
Deliver Exceptional Customer Experiences with Optimized Operational Efficiency
Subscription Plan Management
Account Management
Customer Lifecycle & Renewal
Customer Portal
Full Visibility for Better Management
Get full visibility into account details and customer activities to enable efficient tracking of aging accounts, payment trends, and billing terms, ensuring exceptional customer service, upsell and cross sell.
Obtain a complete view of all customer account details and activities.
Manage aging accounts and track payment trends effectively.
Facilitate modifications in billing terms directly, improving customer satisfaction.
Provide an outstanding customer experience by addressing issues promptly.
Utilize real-time data for informed decision-making and action.
Enable Customizable Subscriptions for Every Business Need
Automate your subscription process and lifecycle to optimize and grow your recurring revenue business. Configure trials, introduce new plans, and engage customers through promotional offers—customized to fit your business needs.
Support any subscription model, including monthly, prepaid, tiered, and trial.
Manage multiple subscriptions with a single consolidated invoice.
Flexibly manage pricing and packaging plans.
Track and manage subscriptions throughout the customer lifecycle.
Decrease customer churn and increase retention rates.
Increased Business Growth Through Lifecycle Management
Embrace comprehensive subscription lifecycle management with BluIQ. Manage every phase from sign-up to renewal or cancellation seamlessly, simplifying operations and driving revenue growth.
Automate contract setup to ensure accuracy and compliance.
Manage renewals efficiently to maintain continuity and customer satisfaction.
Easily suspend and resume subscriptions to accommodate customer needs.
Handle subscription cancellations respectfully while gathering feedback.
Integrate with DocuSign for seamless digital contract execution.
Docusign Contract & Order Approval
Streamlining Approvals with Digital Signatures
Manage contract and order approvals efficiently with BluIQ’s integration of DocuSign. This feature allows for sending, signing, and managing documents electronically, speeding up the contract execution process significantly.
Send contracts directly to clients for quick online approval.
Ensure contracts are secure and legally binding.
Monitor the status of each document throughout the signing process.
Seamlessly integrate with BluIQ for efficient document handling.
Reduce paper waste and carbon footprint by using digital documents.
Extendable Storefront
Enhance Buying with Integrated E-Commerce
Integrate e-commerce functionalities into your customer portal for a seamless shopping experience. Customers can browse, select, and purchase additional services or products directly through the portal.
Enable a full e-commerce shopping experience with cart and checkout features.
Allow anonymous browsing of available services and products.
Customize the e-commerce interface to reflect your brand.
Utilize APIs for advanced customization and integration.
Support diverse e-commerce models, including B2B and B2C setups.
Enhance Customer Autonomy and Satisfaction with Self-Service
Empower customers to manage their accounts effortlessly, handle billing, orders, and support, enhancing customer satisfaction and reduces support costs, providing a seamless self-service experience.
Enable customers to add, delete, or modify user access within their organization.
Allow easy modifications to existing subscription plans.
View detailed plan descriptions, invoices, and payment histories.
Manage payment sources and update contact details seamlessly.
Provide detailed service and usage reports through the portal.
Optimize customer relationships with BluIQ’s advanced Customers & Accounts. Transform your customer management approach with precision and care. Contact us today for a personalized demo.
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