Customer Use Cases
Streamlining UCaaS Service Inventory Management
Understanding licensing provisioning is critical when working with dynamic B2B customers who are constantly changing activations.
Background:
A customer has purchased 150 UCaaS seats and now wants to terminate 20 of those seats. However, identifying the specific extensions or DIDs to terminate can be challenging. Selecting the wrong ones could lead to unhappy customers. Similarly, a provider has purchased 1125 trunks but is only using 1025. They want to cancel 100 trunks to avoid overpaying, but they lack visibility into which trunks are actively being used by their customers.
The Challenge:
Identifying specific extensions or DIDs to terminate without disrupting customer service.
Determining which trunks are actively being used to avoid deactivating critical services.
Manual tracking and management processes that are time-consuming and prone to errors.
Unified Communications-as-a-Service (UCaaS)
The Problem:
Canceling the wrong ones may disrupt business operations and impact customer satisfaction. The current manual process for tracking and managing these changes is cumbersome, error-prone, and lacks scalability.
Benefits:
Accurate and Efficient Termination: BluIQ’s connected data enables providers to link the quantity of UCaaS seats or trunks to their inventory, ensuring correct information. Providers can easily identify which specific extensions, DIDs, or trunks need to be terminated without manual guesswork. This eliminates the risk of inadvertently terminating active services and keeps customers satisfied.
Automated Tracking and Management: BluIQ automates the tracking and management of UCaaS services. It seamlessly connects the data used to activate services with the termination process, automatically tracking device or license information, subscription quantities, and trunk utilization. This eliminates the need for manual record-keeping, reduces human errors, and improves efficiency.
Enhanced Visibility for Providers and Customers: With BluIQ, both providers and customers have proper visibility into their purchased services. Providers can accurately track and manage inventory, enabling proactive decision-making for termination, replacement, or upgrades.
Customers can also access real-time information about their subscribed services, fostering transparency and trust.
Conclusion
BluIQ’s connected data and automation capabilities revolutionize UCaaS service inventory management. By providing accurate termination insights, automated tracking, and enhanced visibility, BluIQ empowers providers to efficiently manage their inventory and ensure customer satisfaction. Say goodbye to cumbersome manual processes and embrace the streamlined and scalable approach offered by BluIQ.
