Customer Use Cases
Automating Usage-Based Billing for AI-Driven Translation
Global Translations Inc. (a pseudonym), a leading SaaS provider of AI-powered translation services, offers a range of solutions, including real-time machine translation, human proofreading, and post-editing of machine-generated content. With each service billed based on consumption, they faced increasing complexity in managing accurate, scalable, and transparent billing processes.
BluIQ Solution:
Usage-Based Billing | Channel Management | Connected Data
Challenge:
As service offerings expanded, Global Translations Inc. struggled with:
- Accurately tracking usage across multiple translation types
- Applying the correct pricing for each service tier
- Generating timely, error-free invoices at scale
- Gaining visibility into customer usage to support internal decision-making
Results:
- 70% Reduction in Manual Billing Effort
- Increased Invoice Accuracy through automated tracking and rating
- Scalable Billing Infrastructure aligned with service growth
- Greater Customer Trust through clear, itemized billing
- Data-Driven Insights to support pricing and service improvements
SaaS Translation Services
Solution: BluIQ® Usage-Based Billing Automation
BluIQ’s platform was implemented to streamline and automate their complex consumption-based billing. Here's how it helped:
✔️ Flexible Configuration
BluIQ supports customized billing logic tailored to multiple service types—machine translation, human proofreading, and post-editing. It allows Global Translations Inc. to define specific pricing rules and usage thresholds for each service.
✔️ Automated Consumption Tracking
The platform automatically tracks service usage in real time, capturing data like:
- Words processed via machine translation
- Hours logged by linguists for proofreading
- Edits made during the post-processing of machine output
This ensures accurate, real-time usage measurement for each customer.
✔️ Dynamic Billing Generation
Using the tracked consumption data, BluIQ dynamically calculates charges and auto-generates invoices. It applies the correct pricing logic for each service type, eliminating manual steps and billing errors.
✔️ Analytics & Visibility
BluIQ provides in-depth reporting and dashboards, giving Global Translations Inc. full visibility into:
- Customer usage trends
- High-volume service areas
- Opportunities for upselling or optimization
This data empowers smarter pricing strategies and operational planning.
