Customer Use Cases

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Automating Usage-Based Billing for AI-Driven Translation

Global Translations Inc. (a pseudonym), a leading SaaS provider of AI-powered translation services, offers a range of solutions, including real-time machine translation, human proofreading, and post-editing of machine-generated content. With each service billed based on consumption, they faced increasing complexity in managing accurate, scalable, and transparent billing processes.

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BluIQ Solution:

Usage-Based Billing | Channel Management | Connected Data

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Challenge:

As service offerings expanded, Global Translations Inc. struggled with:

  • Accurately tracking usage across multiple translation types
  • Applying the correct pricing for each service tier
  • Generating timely, error-free invoices at scale
  • Gaining visibility into customer usage to support internal decision-making
Manual processes were slowing growth and increasing the risk of revenue leakage.

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Results:

  • 70% Reduction in Manual Billing Effort
  • Increased Invoice Accuracy through automated tracking and rating
  • Scalable Billing Infrastructure aligned with service growth
  • Greater Customer Trust through clear, itemized billing
  • Data-Driven Insights to support pricing and service improvements

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SaaS Translation Services

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Solution: BluIQ® Usage-Based Billing Automation

BluIQ’s platform was implemented to streamline and automate their complex consumption-based billing. Here's how it helped:

✔️ Flexible Configuration
BluIQ supports customized billing logic tailored to multiple service types—machine translation, human proofreading, and post-editing. It allows Global Translations Inc. to define specific pricing rules and usage thresholds for each service.

✔️ Automated Consumption Tracking
The platform automatically tracks service usage in real time, capturing data like:

  • Words processed via machine translation
  • Hours logged by linguists for proofreading
  • Edits made during the post-processing of machine output

This ensures accurate, real-time usage measurement for each customer.

✔️ Dynamic Billing Generation
Using the tracked consumption data, BluIQ dynamically calculates charges and auto-generates invoices. It applies the correct pricing logic for each service type, eliminating manual steps and billing errors.

✔️ Analytics & Visibility
BluIQ provides in-depth reporting and dashboards, giving Global Translations Inc. full visibility into:

  • Customer usage trends
  • High-volume service areas
  • Opportunities for upselling or optimization

This data empowers smarter pricing strategies and operational planning.

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