With the economy dictating objectives more and more for state and local government, state and local governments are increasingly challenged with managing budget, revenue, infrastructure, and costs. More and more, you’re being asked to control expenditures, reduce costs, standardize infrastructure and lead digital transformations that drive policies and standards – security, transformation, ability to have same infrastructure across the agencies.
With the economy dictating objectives more and more for state and local government, you are challenged with managing budget, revenue, infrastructure, and costs. More and more, you’re being asked to control expenditures, reduce costs, standardize infrastructure and lead digital transformations that drive policies and standards – security, transformation, ability to have same infrastructure across the agencies.
For many shared services organizations and agencies however, processes have become more and more fragmented, with increasing cloud usage, multicloud environments, legacy systems that are no longer supported, key resource and staffing gaps and the inability to add data, products, rates or new members to your systems without development resources.
BluIQ is different. BluIQ Chargeback provides the ability to allocate and manage vendors and contracts, chargeback and allocate costs to agencies, quickly, easily, in an automated manner that decreases time to process, improves error rates and increases customer satisfaction for your agencies.
Modernizing state agency billing systems requires a 360 degree review of practices, people’s roles and the toolsets available to address a growing set of challenges of chargeback, agency rebilling, shared services, inter-agency agreements, GAAP accounting requirements and more. NASTD members have shared this is a priority
Modernizing state agency billing systems requires a 360 degree review of practices, people’s roles and the toolsets available to address a growing set of challenges of chargeback, agency rebilling, shared services, inter-agency agreements, GAAP accounting requirements and more. NASTD members have shared this is a priority
Dedicated chargeback solutions typically have powerful mediation engines that can consume charging data from many internal and external sources, then mediate or normalize these charges for allocation internal users.
This replaces most, if not all, manual data entry to record charges from any third party or internal solution provider. Additionally, this enables reconciliation of actual charges against expected charges based on contracted pricing. This reconciliation process becomes increasing difficult as IT solution delivery is shifting to individual end-user consumption or usage.
The movement to Software as a Service (SaaS) has changed both the delivery and development of chargeback software. SaaS should be defined as a software that is delivered on a single multitenant architecture.
From a delivery standpoint a SaaS chargeback solution can be delivered quickly and inexpensively. From a development perspective SaaS solutions are inherently rich in capability as any development must developed for the use of all users. Additionally, SaaS can be more secure leveraging cloud security solutions and architecture delivered by cloud providers.
Centralized management and delivery of IT Solutions and Services – often moving from on-premise to cloud, hybrid or SaaS solutions. Typical services include:
Challenges IT Chargeback solves
Covid forced employees to work from home or tele-commute. This required IT organizations to enable users with more centralized cloud-based access and solutions. Many central IT organizations attempting address the allocation of these expenses to internal agencies and departments. Most agree the shift to cloud and related expenses will continue to grow.
IT chargeback is a method of charging internal consumers (e.g., departments, functional units) for the IT services they consume. State agencies are generally held to a higher standard for chargeback to comply with OMB Circular 87 which requires adherence to Generally Accepted Accounting Principles (GAAP) and federal grant requirements.
To comply with GAAP principles “Chargeback” requires double entry, accrual-based accounting of financial transactions. This this means an invoice to internal consumers must be generated from a financial platform built around these principles. When evaluating information technology service management/facilities management (ITSM/ITFM and other solutions for chargeback, a good way to know if a chargeback solution complies with GAAP is to determine if it can produce a general ledger report with a credit & debit (double entry) for each transaction.
Another indicator is whether the solution is “accrual based.” This simply means that revenue (charges to internal users) or expenses (internal invoices) are recorded when a transaction occurs versus when a payment is received. The method follows the matching principle, which says that revenues and expenses should be recognized in the same period.
Procurement Considerations for Modern Chargeback
Limitations or Restrictions to Consider
A dedicated chargeback solution is not and ITSM or ITFM solution therefore consideration of these solutions should be made independent of a Chargeback solution. This includes solutions for IT asset management, professional services automation and IT Cost management.
It will be important for a Chargeback solution to integrate with an ITSM or ITFM solution capable of sharing cost data via API or flat file.
It is important to define the requirement for chargeback around a chargeback framework that considers automating the chargeback process around a service or solution catalog. The ability to be the source of truth or integrate with another source of truth for this service catalog is a critical point of management and control.
IT chargeback represents a significant opportunity for CIOs and the IT organization to demonstrate the value of IT and other shared services. Getting it right means services are valued and understood, getting it wrong can mean a difficult customer experience.
It’s hard to know which system manages chargeback. Your IT Financial Management system manages some pieces, your ERP manages others, your Technology Business Management solution another set of tasks. ERP & accounting platforms are not built to manage complex charging – even today with the linear processes currently used supporting a single transaction to a single customer, one at a time. Spreadsheets, home grown systems, and manual processes increase costs, reduce efficiency and aren’t scalable.
Enterprise shared services groups oftentimes hit stumbling blocks trying to charge back for their entire services portfolio – whether due to lack of staff, complexity of data, availability of data (due to lack of access to legacy to systems) or custom development requirements. You need a system that is open, extensible and flexible.
BluIQ Chargeback provides the ability to allocate and manage vendors and contracts, chargeback and allocate costs to agencies, quickly, easily, in an automated manner that decreases time to process, improves error rates and increases customer satisfaction for your agencies.
BluIQ Chargeback leverages the BluIQ Cloud Development Toolkit, an all-in-one customization framework to help companies more quickly, easily and cost effectively personalize their chargeback solution to meet their business needs. With its model-driven platform and pre-built components that require little coding and ensures developers will not need to reinvent the wheel or code from scratch, organizations can cost effectively and efficiently build the integrations and experiences that they need to create a best practices chargeback solution.
BluIQ™ Chargeback streamlines the process of Enterprise IT chargeback, making it easier for Shared Services to recover IT cost, change consumption behavior and demonstrate the value of IT for department and agency consumption of voice, cloud, desktop and other IT services.
Manage recurring, subscription and consumption billing for SaaS. BluIQ™ supports hundreds of billing scenarios and discounting schemes. Tiered Pricing, Quantity Pricing, Usage Pricing, Etc. Leverage BluIQ's™ e-commerce and payment portal capabilities to capture upsell and manage collections. Easily manage subscription amendments and contract terms.
BluLogix BluIQ Platform was designed with IoT in mind. Key capabilities include SIM/IMEI and device inventory management, network provisioning automation, automatic payments and process automation. The BluIQ service catalog, and pricing flexibility, enables you to get new products, plans and bundles to market quickly with ease.
BluLogix originated as a telecom BSS/OSS platform for global carriers. From this heritage BluIQ carries forward advanced capabilities unique to the telecom and UCaaS industries. These advanced billing (BSS) capabilities include mediation and rating, telecom tax calculation, number and device inventory management. Operational capabilities (OSS) include provisioning, fulfillment and process automation.
Cloud software and service "rebilling" enables you to bill your customers directly and drive your brand value. BluIQ™ supports more than 50 cloud providers to include to brands like EvolveIP, 8x8, Acronis, Cisco, Ooma, Rapidscale & many more. BluLogix can work with you and your service provider partner(s) to enable a platform that puts you back in the drivers seat.
With the economy dictating objectives more and more for state and local government, state and local governments are increasingly challenged with managing budget, revenue, infrastructure, and costs. More and more, you’re being asked to control expenditures, reduce costs, standardize infrastructure and lead digital transformations that drive policies and standards – security, transformation, ability to have same infrastructure across the agencies.
With the economy dictating objectives more and more for state and local government, you are challenged with managing budget, revenue, infrastructure, and costs. More and more, you’re being asked to control expenditures, reduce costs, standardize infrastructure and lead digital transformations that drive policies and standards – security, transformation, ability to have same infrastructure across the agencies.
For many shared services organizations and agencies however, processes have become more and more fragmented, with increasing cloud usage, multicloud environments, legacy systems that are no longer supported, key resource and staffing gaps and the inability to add data, products, rates or new members to your systems without development resources.
BluIQ is different. BluIQ Chargeback provides the ability to allocate and manage vendors and contracts, chargeback and allocate costs to agencies, quickly, easily, in an automated manner that decreases time to process, improves error rates and increases customer satisfaction for your agencies.
Modernizing state agency billing systems requires a 360 degree review of practices, people’s roles and the toolsets available to address a growing set of challenges of chargeback, agency rebilling, shared services, inter-agency agreements, GAAP accounting requirements and more. NASTD members have shared this is a priority
Modernizing state agency billing systems requires a 360 degree review of practices, people’s roles and the toolsets available to address a growing set of challenges of chargeback, agency rebilling, shared services, inter-agency agreements, GAAP accounting requirements and more. NASTD members have shared this is a priority
Dedicated chargeback solutions typically have powerful mediation engines that can consume charging data from many internal and external sources, then mediate or normalize these charges for allocation internal users.
This replaces most, if not all, manual data entry to record charges from any third party or internal solution provider. Additionally, this enables reconciliation of actual charges against expected charges based on contracted pricing. This reconciliation process becomes increasing difficult as IT solution delivery is shifting to individual end-user consumption or usage.
The movement to Software as a Service (SaaS) has changed both the delivery and development of chargeback software. SaaS should be defined as a software that is delivered on a single multitenant architecture.
From a delivery standpoint a SaaS chargeback solution can be delivered quickly and inexpensively. From a development perspective SaaS solutions are inherently rich in capability as any development must developed for the use of all users. Additionally, SaaS can be more secure leveraging cloud security solutions and architecture delivered by cloud providers.
Centralized management and delivery of IT Solutions and Services – often moving from on-premise to cloud, hybrid or SaaS solutions. Typical services include:
Challenges IT Chargeback solves
Covid forced employees to work from home or tele-commute. This required IT organizations to enable users with more centralized cloud-based access and solutions. Many central IT organizations attempting address the allocation of these expenses to internal agencies and departments. Most agree the shift to cloud and related expenses will continue to grow.
IT chargeback is a method of charging internal consumers (e.g., departments, functional units) for the IT services they consume. State agencies are generally held to a higher standard for chargeback to comply with OMB Circular 87 which requires adherence to Generally Accepted Accounting Principles (GAAP) and federal grant requirements.
To comply with GAAP principles “Chargeback” requires double entry, accrual-based accounting of financial transactions. This this means an invoice to internal consumers must be generated from a financial platform built around these principles. When evaluating information technology service management/facilities management (ITSM/ITFM and other solutions for chargeback, a good way to know if a chargeback solution complies with GAAP is to determine if it can produce a general ledger report with a credit & debit (double entry) for each transaction.
Another indicator is whether the solution is “accrual based.” This simply means that revenue (charges to internal users) or expenses (internal invoices) are recorded when a transaction occurs versus when a payment is received. The method follows the matching principle, which says that revenues and expenses should be recognized in the same period.
Procurement Considerations for Modern Chargeback
Limitations or Restrictions to Consider
A dedicated chargeback solution is not and ITSM or ITFM solution therefore consideration of these solutions should be made independent of a Chargeback solution. This includes solutions for IT asset management, professional services automation and IT Cost management.
It will be important for a Chargeback solution to integrate with an ITSM or ITFM solution capable of sharing cost data via API or flat file.
It is important to define the requirement for chargeback around a chargeback framework that considers automating the chargeback process around a service or solution catalog. The ability to be the source of truth or integrate with another source of truth for this service catalog is a critical point of management and control.
IT chargeback represents a significant opportunity for CIOs and the IT organization to demonstrate the value of IT and other shared services. Getting it right means services are valued and understood, getting it wrong can mean a difficult customer experience.
It’s hard to know which system manages chargeback. Your IT Financial Management system manages some pieces, your ERP manages others, your Technology Business Management solution another set of tasks. ERP & accounting platforms are not built to manage complex charging – even today with the linear processes currently used supporting a single transaction to a single customer, one at a time. Spreadsheets, home grown systems, and manual processes increase costs, reduce efficiency and aren’t scalable.
Enterprise shared services groups oftentimes hit stumbling blocks trying to charge back for their entire services portfolio – whether due to lack of staff, complexity of data, availability of data (due to lack of access to legacy to systems) or custom development requirements. You need a system that is open, extensible and flexible.
BluIQ Chargeback provides the ability to allocate and manage vendors and contracts, chargeback and allocate costs to agencies, quickly, easily, in an automated manner that decreases time to process, improves error rates and increases customer satisfaction for your agencies.
BluIQ Chargeback leverages the BluIQ Cloud Development Toolkit, an all-in-one customization framework to help companies more quickly, easily and cost effectively personalize their chargeback solution to meet their business needs. With its model-driven platform and pre-built components that require little coding and ensures developers will not need to reinvent the wheel or code from scratch, organizations can cost effectively and efficiently build the integrations and experiences that they need to create a best practices chargeback solution.
BluIQ™ Chargeback streamlines the process of Enterprise IT chargeback, making it easier for Shared Services to recover IT cost, change consumption behavior and demonstrate the value of IT for department and agency consumption of voice, cloud, desktop and other IT services.
Manage recurring, subscription and consumption billing for SaaS. BluIQ™ supports hundreds of billing scenarios and discounting schemes. Tiered Pricing, Quantity Pricing, Usage Pricing, Etc. Leverage BluIQ's™ e-commerce and payment portal capabilities to capture upsell and manage collections. Easily manage subscription amendments and contract terms.
BluLogix BluIQ Platform was designed with IoT in mind. Key capabilities include SIM/IMEI and device inventory management, network provisioning automation, automatic payments and process automation. The BluIQ service catalog, and pricing flexibility, enables you to get new products, plans and bundles to market quickly with ease.
BluLogix originated as a telecom BSS/OSS platform for global carriers. From this heritage BluIQ carries forward advanced capabilities unique to the telecom and UCaaS industries. These advanced billing (BSS) capabilities include mediation and rating, telecom tax calculation, number and device inventory management. Operational capabilities (OSS) include provisioning, fulfillment and process automation.
Cloud software and service "rebilling" enables you to bill your customers directly and drive your brand value. BluIQ™ supports more than 50 cloud providers to include to brands like EvolveIP, 8x8, Acronis, Cisco, Ooma, Rapidscale & many more. BluLogix can work with you and your service provider partner(s) to enable a platform that puts you back in the drivers seat.
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