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Revolutionizing B2B Monetization

BluLogix - BluIQ Severity and Escalation Guidelines

[1] Severity 0 and 1 escalations are measured in Calendar Hours: 24 hours per day, 7 days per week. Severity 2, 3, and 4 escalation times correspond with Standard Business Hours.

[2] Severity 2 escalation time for Premium Support customers is the same as severity 1.

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