Complimentary Gartner® Report: 2023 Gartner® Benefit From B2B Digital Commerce: Improve Cost, Revenue and CX
According to April 2023 Gartner report Benefit From B2B Digital Commerce: Improve Cost, Revenue and CX
- By 2024, 15% of B2B organizations will use digital commerce platforms to support both customers and sales reps in all sales activities.
- By 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels.
The challenge for midsize companies? Companies with robust digital channels will be processing the lion’s share of transactions in a short two years. How prepared are you?
“Analog sales processes with limited ability to scale will be under heavy scrutiny during challenging economic climate.” “But it’s important for B2B sellers to understand that digital commerce is just one part of the B2B sales puzzle. Digital commerce needs to work alongside other sales processes and applications, such as sales force automation (SFA), marketing automation, “Configure, Price, Quote” suites, and digital sales rooms. To achieve success, B2B digital commerce must also integrate with other systems of record, such as ERP and product information management (PIM) solutions.”
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Download this Complimentary 2023 Gartner® Report to learn
- How B2B companies must leverage digital commerce to optimize costs and efficiency, grow revenue, and improve customer experience
- The 8 tactics to implement to drive B2B digital commerce adoption
- The nuances of B2B digital commerce payments
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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“It’s been great working with BluLogix on our project.
They’ve been brilliant in making it easy to capture our
thoughts and requirements.”
— Andy Morgan, Finance Director, SDL Plc